Planned Maintenance In Progress

Locations

Incident Status

Operational

Components

Digital Asset Management, Productivity, Spend, and Campaign

Aprimo Location

US Sandbox, AU Sandbox, US Production 1, US Production 2, AU Production



August 13, 2019 16:24 EDT
August 13, 2019 20:24 UTC
[Monitoring] Corrective action has been taken to return the impacted tiers to normal performance levels. Please check our status page for updates, or subscribe from our web page to get automatic updates.

August 13, 2019 15:35 EDT
August 13, 2019 19:35 UTC
[Investigating] Aprimo is investigating service degradation across multiple application tiers. Our team is engaged and actively working to identify and correct the issue. Please check our status page for updates, or subscribe from our web page to get automatic updates.

Incident Status

Operational

Components

Digital Asset Management

Aprimo Location

US Sandbox, US Production 1, US Production 2



August 9, 2019 17:09 EDT
August 9, 2019 21:09 UTC
[Monitoring] Aprimo continues to work with our vendor to obtain full RCA details.

August 9, 2019 11:06 EDT
August 9, 2019 15:06 UTC
[Monitoring] Aprimo teams have worked with our vendors to obtain details on causation for this issue and have identified that a recent routing update within the Akamai networks caused traffic disruptions in between Akamai and Microsoft. After these events were signaled, Akamai engineers have reverted the change. Additional RCA details to follow.

August 9, 2019 07:34 EDT
August 9, 2019 11:34 UTC
[Investigating] Performance to thumbnail and preview generation and file downloads remains at expected levels. Aprimo teams continue to work to define causation and long term prevention steps and will issue root cause analysis once completed. Please check our status page for updates, or subscribe from our web page to get automatic updates.

August 8, 2019 19:31 EDT
August 8, 2019 23:31 UTC
[Investigating] Aprimo teams have observed returned performance to thumbnail and preview generation and file downloads. Aprimo teams continue to work to define causation and long term prevention steps and will issue root cause analysis once completed. Please check our status page for updates, or subscribe from our web page to get automatic updates.

August 8, 2019 13:28 EDT
August 8, 2019 17:28 UTC
[Investigating] Aprimo DAM environments with Azure CDN enabled are currently experiencing degraded file download and thumbnail retrieval. Those currently identified as impacted are non-US end users interacting with US based environments. Aprimo teams are working with Microsoft to determine cause and remediation. Please check our status page for updates, or subscribe from our web page to get automatic updates.

Incident Status

Operational

Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign

Aprimo Location

US Production 1, US Production 2



August 9, 2019 17:12 EDT
August 9, 2019 21:12 UTC
[Monitoring] Aprimo continues to work with our vendor to obtain full RCA details.

August 8, 2019 13:07 EDT
August 8, 2019 17:07 UTC
[Monitoring] Aprimo teams have identified and taken corrective actions to return application performance to expected levels. Root Cause Analysis is moving forward with our vendors and will be posted to Status.Aprimo.Com once available.

August 8, 2019 12:00 EDT
August 8, 2019 16:00 UTC
[Investigating] Aprimo environments are currently experiencing degraded page navigation performance which periodically results in a Timeout Event. At this time, Aprimo is also recognizing some Project initialization issues that may be related. Aprimo teams are engaged and actively working to address these symptoms. Please check our status page for updates, or subscribe from our web page to get automatic updates.

Description

Deployment of release 95 for DAM to EU environments.

Components

Digital Asset Management

Aprimo Location

EU Sandbox, EU Production

Schedule

August 13, 2019 14:00 - 17:00 EDT
August 13, 2019 18:00 - 21:00 UTC



August 13, 2019 15:30 EDT
August 13, 2019 19:30 UTC
[Update] Release 95 for DAM in the EU region has been paused. We will notify our subscribers once we are ready to resume.

August 13, 2019 14:00 EDT
August 13, 2019 18:00 UTC
[Update] Scheduled maintenance is starting.

Workflow Service




Operational

Segmentation Service




Operational

Digital Asset Management




Planned Maintenance

Productivity, Spend, and Campaign




Operational

Notifications




Operational

Report Distribution




Operational

History (Last 7 days)

Description

Deployment of Release 99 Patch to US Production 2 This patch enhances the reprocessing of workflow work items.


Components

Workflow Service


Aprimo Location

US Production 2


Schedule

August 15, 2019 21:00 - August 15, 2019 22:00 EDT
August 16, 2019 01:00 - August 16, 2019 02:00 UTC



August 15, 2019 22:00 EDT
August 16, 2019 02:00 UTC
[Update] Deployment of Release 99 Patch to US Production 2 has completed. This patch enhances the reprocessing of workflow work items.

August 15, 2019 21:00 EDT
August 16, 2019 01:00 UTC
[Update] Deployment of Release 99 Patch to US Production 2 has started. This patch enhances the reprocessing of workflow work items.

Description

Deployment of Release 99 Patch to US Production 1 This patch enhances the reprocessing of workflow work items.


Components

Workflow Service


Aprimo Location

US Production 1


Schedule

August 15, 2019 20:00 - August 15, 2019 21:00 EDT
August 16, 2019 00:00 - August 16, 2019 01:00 UTC



August 15, 2019 21:00 EDT
August 16, 2019 01:00 UTC
[Update] Deployment of Release 99 Patch to US Production 1 has completed. This patch enhances the reprocessing of workflow work items.

August 15, 2019 20:00 EDT
August 16, 2019 00:00 UTC
[Update] Deployment of Release 99 Patch to US Production 1 has started. This patch enhances the reprocessing of workflow work items.

Description

Deployment of Release 99 Patch to US Sandbox This patch enhances the reprocessing of workflow work items.


Components

Workflow Service


Aprimo Location

US Sandbox


Schedule

August 15, 2019 13:00 - August 15, 2019 14:30 EDT
August 15, 2019 17:00 - August 15, 2019 18:30 UTC



August 15, 2019 14:30 EDT
August 15, 2019 18:30 UTC
[Update] Deployment of Release 99 Patch to US Sandbox has completed. This patch enhances the reprocessing of workflow work items.

August 15, 2019 13:00 EDT
August 15, 2019 17:00 UTC
[Update] Deployment of Release 99 Patch to US Sandbox has started. This patch enhances the reprocessing of workflow work items.

Description

Deployment of release 95 for DAM to AU environments.


Components

Digital Asset Management


Aprimo Location

AU Sandbox, AU Production


Schedule

August 13, 2019 08:00 - August 13, 2019 11:00 EDT
August 13, 2019 12:00 - August 13, 2019 15:00 UTC



August 13, 2019 11:00 EDT
August 13, 2019 15:00 UTC
[Update] Scheduled maintenance is complete.

August 13, 2019 08:00 EDT
August 13, 2019 12:00 UTC
[Update] Scheduled maintenance is starting.

Description

Deployment of release 95 for DAM to US environments.


Components

Digital Asset Management


Aprimo Location

US Sandbox, US Production 1, US Production 2


Schedule

August 13, 2019 03:00 - August 13, 2019 07:00 EDT
August 13, 2019 07:00 - August 13, 2019 11:00 UTC



August 13, 2019 07:00 EDT
August 13, 2019 11:00 UTC
[Update] Scheduled maintenance is complete.

August 13, 2019 03:00 EDT
August 13, 2019 07:00 UTC
[Update] Scheduled maintenance is starting.