Active Incident

Locations

Incident Status

Operational

Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign

Aprimo Location

US Sandbox



December 12, 2019 13:48 EST
December 12, 2019 18:48 UTC
[Monitoring] Corrective action has been taken to return the impacted tiers to normal performance levels. Please check our status page for updates, or subscribe from our web page to get automatic updates.

December 12, 2019 13:13 EST
December 12, 2019 18:13 UTC
[Investigating] Aprimo is experiencing intermittent degraded performance on user login actions as well as general page navigation. Initial indicators show this is specifically impacting our US Sandbox customers. Aprimo teams are engaged and working to resolve. Please check our status page for updates, or subscribe from our web page to get automatic updates.

December 11, 2019 16:43 EST
December 11, 2019 21:43 UTC
[Monitoring] Corrective action has been taken to return the impacted tiers to normal performance levels. Please check our status page for updates, or subscribe from our web page to get automatic updates.

December 11, 2019 15:59 EST
December 11, 2019 20:59 UTC
[Investigating] Aprimo is experiencing intermittent degraded performance on user login actions as well as general page navigation. Initial indicators show this is specifically impacting our US Sandbox customers. Aprimo teams are engaged and working to resolve. Please check our status page for updates, or subscribe from our web page to get automatic updates.

Scheduled Maintenance

Schedule

December 15, 2019 20:00 - 22:00 EST
December 16, 2019 01:00 - 03:00 UTC

Components

Productivity, Spend, and Campaign

Aprimo Location

US Sandbox

Description

Deployment of Productivity Management Release 108 Patch to US Sandbox environments. This patch includes an enhancement to the handling of web requests.

Schedule

December 15, 2019 20:00 - 22:00 EST
December 16, 2019 01:00 - 03:00 UTC

Components

Productivity, Spend, and Campaign

Aprimo Location

US Production 1

Description

Deployment of Productivity Management Release 108 Patch to US PROD 1 environments. This patch includes an enhancement to the handling of web requests.

Workflow Service




Operational

Segmentation Service




Operational

Digital Asset Management




Operational

Productivity, Spend, and Campaign




Operational

Notifications




Operational

Report Distribution




Operational

History (Last 7 days)

Description

Deployment of Productivity Management Release 108 Patch to AU Sandbox and AU Production. This patch includes an enhancement to the handling of web requests.


Components

Productivity, Spend, and Campaign


Aprimo Location

AU Sandbox, AU Production


Schedule

December 13, 2019 14:00 - December 13, 2019 16:00 EST
December 13, 2019 19:00 - December 13, 2019 21:00 UTC



December 13, 2019 16:00 EST
December 13, 2019 21:00 UTC
[Update] Deployment of Productivity Management Release 108 Patch to AU Sandbox and AU Production has completed. This patch includes an enhancement to the handling of web requests.

December 13, 2019 14:00 EST
December 13, 2019 19:00 UTC
[Update] Deployment of Productivity Management Release 108 Patch to AU Sandbox and AU Production has started. This patch includes an enhancement to the handling of web requests.

Description

Deployment of Productivity Management Release 108 Patch to EU Sandbox and EU Production. This patch includes an enhancement to the handling of web requests.


Components

Productivity, Spend, and Campaign


Aprimo Location

EU Sandbox, EU Production


Schedule

December 13, 2019 14:00 - December 13, 2019 16:00 EST
December 13, 2019 19:00 - December 13, 2019 21:00 UTC



December 13, 2019 16:00 EST
December 13, 2019 21:00 UTC
[Update] Deployment of Productivity Management Release 108 Patch to EU Sandbox and EU Production has completed. This patch includes an enhancement to the handling of web requests.

December 13, 2019 14:00 EST
December 13, 2019 19:00 UTC
[Update] Deployment of Productivity Management Release 108 Patch to EU Sandbox and EU Production has started. This patch includes an enhancement to the handling of web requests.

Description

Deployment of Productivity Management Release 108 + Patch to US PROD 1 environments. This patch includes enhancements to workflow processing (218567-218564), SQL view validation (218981), activity list display (218313), and access to URL reports (219062).


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

US Production 1


Schedule

December 12, 2019 20:00 - December 13, 2019 00:00 EST
December 13, 2019 01:00 - December 13, 2019 05:00 UTC



December 13, 2019 00:00 EST
December 13, 2019 05:00 UTC
[Update] Deployment of Productivity Management Release 108 + Patch to US PROD 1 environments has completed This patch includes enhancements to workflow processing (218567-218564), SQL view validation (218981), activity list display (218313), and access to URL reports (219062).

December 12, 2019 20:00 EST
December 13, 2019 01:00 UTC
[Update] Deployment of Productivity Management Release 108 + Patch to US PROD 1 environments has started. This patch includes enhancements to workflow processing (218567-218564), SQL view validation (218981), activity list display (218313), and access to URL reports (219062).

Description

Deployment of release 110 for DAM to US 2 environments.


Components

Digital Asset Management


Aprimo Location

US Production 2


Schedule

December 12, 2019 03:00 - December 12, 2019 07:00 EST
December 12, 2019 08:00 - December 12, 2019 12:00 UTC



December 12, 2019 07:00 EST
December 12, 2019 12:00 UTC
[Update] Scheduled maintenance is complete.

December 12, 2019 03:00 EST
December 12, 2019 08:00 UTC
[Update] Scheduled maintenance is starting.

Description

Aprimo engineers will be performing network maintenance for US Prod 2 environments. We do not expect any outage tied to this work.


Components

Digital Asset Management


Aprimo Location

US Production 2


Schedule

December 12, 2019 05:00 - December 12, 2019 06:00 EST
December 12, 2019 10:00 - December 12, 2019 11:00 UTC



December 12, 2019 06:00 EST
December 12, 2019 11:00 UTC
[Update] Network maintenance for US Prod 2 has completed.

December 12, 2019 05:00 EST
December 12, 2019 10:00 UTC
[Update] Network maintenance for US Prod 2 has started.

Description

Deployment of Productivity Management Release 108 Patch to US Sandbox environments. This patch includes enhancements to workflow processing (218567-218564), SQL view validation (218981), activity list display (218313), and access to URL reports (219062).


Components

Workflow Service, Productivity, Spend, and Campaign, Report Distribution


Aprimo Location

US Sandbox


Schedule

December 11, 2019 20:00 - December 11, 2019 23:00 EST
December 12, 2019 01:00 - December 12, 2019 04:00 UTC



December 11, 2019 23:00 EST
December 12, 2019 04:00 UTC
[Update] Deployment of Productivity Management Release 108 Patch to US Sandbox environments has completed. This patch includes enhancements to workflow processing (218567-218564), SQL view validation (218981), activity list display (218313), and access to URL reports (219062).

December 11, 2019 20:00 EST
December 12, 2019 01:00 UTC
[Update] Deployment of Productivity Management Release 108 Patch to US Sandbox environments has started. This patch includes enhancements to workflow processing (218567-218564), SQL view validation (218981), activity list display (218313), and access to URL reports (219062).

Description

Deployment of release 110 for DAM to EU environments.


Components

Digital Asset Management


Aprimo Location

EU Sandbox, EU Production


Schedule

December 11, 2019 14:00 - December 11, 2019 17:00 EST
December 11, 2019 19:00 - December 11, 2019 22:00 UTC



December 11, 2019 17:00 EST
December 11, 2019 22:00 UTC
[Update] Scheduled maintenance is complete.

December 11, 2019 14:00 EST
December 11, 2019 19:00 UTC
[Update] Scheduled maintenance is starting.

Description

Deployment of Productivity Management Release 108 Patch to AU Sandbox and AU Production. This patch includes enhancements to workflow processing (218567-218564), SQL view validation (218981), activity list display (218313), and access to URL reports (219062).


Components

Workflow Service, Productivity, Spend, and Campaign, Report Distribution


Aprimo Location

AU Sandbox, AU Production


Schedule

December 11, 2019 13:00 - December 11, 2019 16:00 EST
December 11, 2019 18:00 - December 11, 2019 21:00 UTC



December 11, 2019 16:00 EST
December 11, 2019 21:00 UTC
[Update] Deployment of Productivity Management Release 108 Patch to AU Sandbox and AU Production has completed. This patch includes enhancements to workflow processing (218567-218564), SQL view validation (218981), activity list display (218313), and access to URL reports (219062).

December 11, 2019 13:00 EST
December 11, 2019 18:00 UTC
[Update] Deployment of Productivity Management Release 108 Patch to AU Sandbox and AU Production has started. This patch includes enhancements to workflow processing (218567-218564), SQL view validation (218981), activity list display (218313), and access to URL reports (219062).

Description

Deployment of Productivity Management Release 108 Patch to EU Sandbox and EU Production. This patch includes enhancements to workflow processing (218567-218564), SQL view validation (218981), activity list display (218313), and access to URL reports (219062).


Components

Workflow Service, Productivity, Spend, and Campaign, Report Distribution


Aprimo Location

EU Sandbox, EU Production


Schedule

December 11, 2019 13:00 - December 11, 2019 16:00 EST
December 11, 2019 18:00 - December 11, 2019 21:00 UTC



December 11, 2019 16:00 EST
December 11, 2019 21:00 UTC
[Update] Deployment of Productivity Management Release 108 Patch to EU Sandbox and EU Production has completed. This patch includes enhancements to workflow processing (218567-218564), SQL view validation (218981), activity list display (218313), and access to URL reports (219062).

December 11, 2019 13:00 EST
December 11, 2019 18:00 UTC
[Update] Deployment of Productivity Management Release 108 Patch to EU Sandbox and EU Production has started. This patch includes enhancements to workflow processing (218567-218564), SQL view validation (218981), activity list display (218313), and access to URL reports (219062).

Description

Deployment of release 110 for DAM to AU environments.


Components

Digital Asset Management


Aprimo Location

AU Sandbox, AU Production


Schedule

December 11, 2019 08:00 - December 11, 2019 11:00 EST
December 11, 2019 13:00 - December 11, 2019 16:00 UTC



December 11, 2019 11:00 EST
December 11, 2019 16:00 UTC
[Update] Scheduled maintenance is complete.

December 11, 2019 08:00 EST
December 11, 2019 13:00 UTC
[Update] Scheduled maintenance is starting.

Description

Deployment of release 110 for DAM to US 1 environments.


Components

Digital Asset Management


Aprimo Location

US Sandbox, US Production 1


Schedule

December 11, 2019 02:00 - December 11, 2019 06:00 EST
December 11, 2019 07:00 - December 11, 2019 11:00 UTC



December 11, 2019 06:00 EST
December 11, 2019 11:00 UTC
[Update] Scheduled maintenance is complete.

December 11, 2019 02:00 EST
December 11, 2019 07:00 UTC
[Update] Scheduled maintenance is starting.

Description

Deployment of Productivity Management Release 108 to EU Sandbox and EU Production.


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

EU Sandbox, EU Production


Schedule

December 9, 2019 13:00 - December 9, 2019 16:00 EST
December 9, 2019 18:00 - December 9, 2019 21:00 UTC



December 9, 2019 16:00 EST
December 9, 2019 21:00 UTC
[Update] Deployment of Productivity Management Release 108 to EU Sandbox and EU Production has completed.

December 9, 2019 13:00 EST
December 9, 2019 18:00 UTC
[Update] Deployment of Productivity Management Release 108 to EU Sandbox and EU Production has started.

Description

Deployment of Productivity Management Release 108 to AU Sandbox and AU Production.


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

AU Sandbox, AU Production


Schedule

December 9, 2019 13:00 - December 9, 2019 16:00 EST
December 9, 2019 18:00 - December 9, 2019 21:00 UTC



December 9, 2019 16:00 EST
December 9, 2019 21:00 UTC
[Update] Deployment of Productivity Management Release 108 to AU Sandbox and AU Production has completed.

December 9, 2019 13:00 EST
December 9, 2019 18:00 UTC
[Update] Deployment of Productivity Management Release 108 to AU Sandbox and AU Production has started.