Planned Maintenance In Progress

Locations

Incident Status

Operational

Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution

Aprimo Location

EU Sandbox, EU Production



July 14, 2020 16:51 EDT
July 14, 2020 20:51 UTC
[Monitoring] Aprimo alerting has observed a return of service at approximately 20:03 UTC, and our teams are awaiting further details from Microsoft and an RCA statement upon confirmation of full mitigation. Aprimo continues to monitor and will provide an update within the next 24 hours or as events warrant.

July 14, 2020 15:52 EDT
July 14, 2020 19:52 UTC
[Investigating] Aprimo is currently experiencing an issue impacting login actions as well as general page navigation and service process timing. This issue is specifically impacting our EU customers only and has been identified as an issue with Azure Database connectivity. Microsoft teams are engaged and working to resolve. Please check our status page for updates, or subscribe from our web page to get automatic updates.

Description

Deployment of Productivity Management Release 122 to US Production 2.

Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution

Aprimo Location

US Production 2

Schedule

July 14, 2020 21:00 - July 15, 2020 01:00 EDT
July 15, 2020 01:00 - July 15, 2020 05:00 UTC



July 15, 2020 07:58 EDT
July 15, 2020 11:58 UTC
[Update] Deployment of Release 122 has partially completed. Updates to our Standard and Segmentation services still need to be performed and will resume today at 9:00pm Eastern.

July 14, 2020 21:00 EDT
July 15, 2020 01:00 UTC
[Update] Deployment of Productivity Management Release 122 to US Production 2 has started.

Scheduled Maintenance

Schedule

July 15, 2020 14:00 - 17:00 EDT
July 15, 2020 18:00 - 21:00 UTC

Components

Digital Asset Management

Aprimo Location

EU Production

Description

Deployment of release 141 for DAM to EU environments.

Workflow Service




Planned Maintenance

Segmentation Service




Planned Maintenance

Digital Asset Management




Operational

Productivity, Spend, and Campaign




Planned Maintenance

Notifications




Planned Maintenance

Report Distribution




Planned Maintenance

Europe Production Availability

96.18%




US Production 1 Availability

100.00%




US Production 2 Availability

100.00%




US Sandbox Availability

100.00%




Australia Production Availability

100.00%




Europe Production Availability

99.45%




US Production 1 Availability

100.00%




US Production 2 Availability

100.00%




US Sandbox Availability

100.00%




Australia Production Availability

100.00%




Europe Production Availability

99.87%




US Production 1 Availability

100.00%




US Production 2 Availability

100.00%




US Sandbox Availability

100.00%




Australia Production Availability

100.00%




History (Last 7 days)

Description

Deployment of release 141 for DAM to US 1 environments.


Components

Digital Asset Management


Aprimo Location

US Production 1


Schedule

July 15, 2020 03:00 - July 15, 2020 07:00 EDT
July 15, 2020 07:00 - July 15, 2020 11:00 UTC



July 15, 2020 07:00 EDT
July 15, 2020 11:00 UTC
[Update] Release is complete

July 15, 2020 03:00 EDT
July 15, 2020 07:00 UTC
[Update] Release is starting

Description

Deployment of release 141 for DAM to EU environments.


Components

Digital Asset Management


Aprimo Location

EU Sandbox


Schedule

July 14, 2020 14:00 - July 14, 2020 17:00 EDT
July 14, 2020 18:00 - July 14, 2020 21:00 UTC



July 14, 2020 17:00 EDT
July 14, 2020 21:00 UTC
[Update] Release is complete

July 14, 2020 14:00 EDT
July 14, 2020 18:00 UTC
[Update] Release is starting

Description

Deployment of release 141 for DAM to AU environments.


Components

Digital Asset Management


Aprimo Location

AU Sandbox, AU Production


Schedule

July 14, 2020 08:00 - July 14, 2020 11:00 EDT
July 14, 2020 12:00 - July 14, 2020 15:00 UTC



July 14, 2020 11:00 EDT
July 14, 2020 15:00 UTC
[Update] Release is complete

July 14, 2020 08:00 EDT
July 14, 2020 12:00 UTC
[Update] Release is starting

Description

Deployment of release 141 for DAM to US 1 environments.


Components

Digital Asset Management


Aprimo Location

US Sandbox


Schedule

July 14, 2020 03:00 - July 14, 2020 07:00 EDT
July 14, 2020 07:00 - July 14, 2020 11:00 UTC



July 14, 2020 07:00 EDT
July 14, 2020 11:00 UTC
[Update] Release is complete

July 14, 2020 03:00 EDT
July 14, 2020 07:00 UTC
[Update] Release is starting

Description

Deployment of Productivity Management Release 122 to EU Production.


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

EU Production


Schedule

July 13, 2020 13:00 - July 13, 2020 17:00 EDT
July 13, 2020 17:00 - July 13, 2020 21:00 UTC



July 13, 2020 17:00 EDT
July 13, 2020 21:00 UTC
[Update] Deployment of Productivity Management Release 122 to EU Production has completed.

July 13, 2020 13:00 EDT
July 13, 2020 17:00 UTC
[Update] Deployment of Productivity Management Release 122 to EU Production has started.

Description

Deployment of Productivity Management Release 122 to US Production 1.


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

US Production 1


Schedule

July 12, 2020 20:00 - July 13, 2020 00:00 EDT
July 13, 2020 00:00 - July 13, 2020 04:00 UTC



July 13, 2020 00:00 EDT
July 13, 2020 04:00 UTC
[Update] Deployment of Productivity Management Release 122 to US Production 1 has completed.

July 12, 2020 20:00 EDT
July 13, 2020 00:00 UTC
[Update] Deployment of Productivity Management Release 122 to US Production 1 has started.

Description

Deployment - Productivity Management Release 122 to AU Sandbox and AU Production.


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

AU Sandbox, AU Production


Schedule

July 10, 2020 09:30 - July 10, 2020 13:30 EDT
July 10, 2020 13:30 - July 10, 2020 17:30 UTC



July 10, 2020 13:30 EDT
July 10, 2020 17:30 UTC
[Update] Deployment - Productivity Management Release 122 to AU Sandbox and AU Production has completed.

July 10, 2020 09:30 EDT
July 10, 2020 13:30 UTC
[Update] Deployment - Productivity Management Release 122 to AU Sandbox and AU Production has started.

Description

Deployment of Productivity Management Release 122 to US Sandbox environments.


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

US Sandbox


Schedule

July 9, 2020 20:00 - July 10, 2020 00:00 EDT
July 10, 2020 00:00 - July 10, 2020 04:00 UTC



July 10, 2020 00:00 EDT
July 10, 2020 04:00 UTC
[Update] Deployment of Productivity Management Release 122 to US Sandbox environments has completed.

July 9, 2020 20:00 EDT
July 10, 2020 00:00 UTC
[Update] Deployment of Productivity Management Release 122 to US Sandbox environments has started.

Description

Deployment of Productivity Management Release 122 to EU Sandbox.


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

EU Sandbox


Schedule

July 9, 2020 13:00 - July 9, 2020 17:00 EDT
July 9, 2020 17:00 - July 9, 2020 21:00 UTC



July 9, 2020 17:00 EDT
July 9, 2020 21:00 UTC
[Update] Deployment of Productivity Management Release 122 to EU Sandbox has completed.

July 9, 2020 13:00 EDT
July 9, 2020 17:00 UTC
[Update] Deployment of Productivity Management Release 122 to EU Sandbox has started.

Description

Deployment of release 140 for DAM to EU environments.


Components

Digital Asset Management


Aprimo Location

EU Production


Schedule

July 8, 2020 14:00 - July 8, 2020 17:00 EDT
July 8, 2020 18:00 - July 8, 2020 21:00 UTC



July 8, 2020 17:00 EDT
July 8, 2020 21:00 UTC
[Update] Release is complete

July 8, 2020 14:00 EDT
July 8, 2020 18:00 UTC
[Update] Release is starting