All Systems Operational

Locations

Scheduled Maintenance

Schedule

September 20, 2020 20:00 - September 21, 2020 00:00 EDT
September 21, 2020 00:00 - September 21, 2020 04:00 UTC

Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution

Aprimo Location

US Sandbox

Description

Deployment of Productivity Management Release 127 to US Sandbox environments.

Workflow Service




Operational

Segmentation Service




Operational

Digital Asset Management




Operational

Productivity, Spend, and Campaign




Operational

Notifications




Operational

Report Distribution




Operational

Europe Production Availability

100.00%




Europe Sandbox Availability

100.00%




US Production 1 Availability

100.00%




US Production 2 Availability

100.00%




US Sandbox Availability

100.00%




Australia Production Availability

100.00%




Europe Production Availability

100.00%




Europe Sandbox Availability

100.00%




US Production 1 Availability

100.00%




US Production 2 Availability

100.00%




US Sandbox Availability

100.00%




Australia Production Availability

100.00%




Europe Production Availability

100.00%




Europe Sandbox Availability

100.00%




US Production 1 Availability

100.00%




US Production 2 Availability

100.00%




US Sandbox Availability

100.00%




Australia Production Availability

100.00%




History (Last 7 days)

Performance DegradationDegraded Performance

Incident Status

Degraded Performance


Components

Digital Asset Management


Aprimo Location

US Sandbox, US Production 1




September 18, 2020 17:02 EDT
September 18, 2020 21:02 UTC
[Resolved] Aprimo monitoring has confirmed that previously implemented mitigation steps have addressed degraded UI navigation performance associated to the Microsoft event posted here - https://status.azure.com/en-us/status. The most recent posting from Microsoft provides the following: "Summary of Impact: Between 11:30 UTC and 19:51 UTC on 18 Sep 2020, a subset of customers using Azure Storage Premium File Shares in East US who may have experienced issues accessing services. Other downstream services may have seen impact or experienced service degradation. Underlying Storage scale unit has recovered and engineering is working on fully recovering downstream services." RCA: Pending

September 18, 2020 14:40 EDT
September 18, 2020 18:40 UTC
[Monitoring] Aprimo has taken steps within our control to assist in mitigating performance issues while Microsoft continues to investigate. Based on these actions, Aprimo monitoring has captured improvements in server response time correlating to application navigation performance. We will continue to provide updates via Microsoft: https://status.azure.com/en-us/status Please check our status page for updates, or subscribe from our web page to get automatic updates.

September 18, 2020 13:28 EDT
September 18, 2020 17:28 UTC
[Investigating] Microsoft continues to investigate and providing updates here: https://status.azure.com/en-us/status Please check our status page for updates, or subscribe from our web page to get automatic updates.

September 18, 2020 12:21 EDT
September 18, 2020 16:21 UTC
[Investigating] Aprimo is aware that Microsoft is investigating potential causes of slowness navigating in the application. Users at this time may be experiencing slowness in DAM UI navigation and potentially DAM maintenance job performance. This issue is specifically impacting our US Sandbox and US Production environments. Microsoft is providing status updates for the issue here: https://status.azure.com/en-us/status Please check our status page for updates, or subscribe from our web page to get automatic updates.

Description

Deployment of Productivity Management Release 126 to US Production 2.


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

US Production 2


Schedule

September 16, 2020 21:00 - September 17, 2020 01:00 EDT
September 17, 2020 01:00 - September 17, 2020 05:00 UTC



September 17, 2020 01:00 EDT
September 17, 2020 05:00 UTC
[Update] Deployment of Productivity Management Release 126 to US Production 2 has completed.

September 16, 2020 21:00 EDT
September 17, 2020 01:00 UTC
[Update] Deployment of Productivity Management Release 126 to US Production 2 has started.

Description

Deployment of release 150 for DAM to EU environments.


Components

Digital Asset Management


Aprimo Location

EU Production


Schedule

September 16, 2020 14:00 - September 16, 2020 17:00 EDT
September 16, 2020 18:00 - September 16, 2020 21:00 UTC



September 16, 2020 17:00 EDT
September 16, 2020 21:00 UTC
[Update] Release is complete

September 16, 2020 14:00 EDT
September 16, 2020 18:00 UTC
[Update] Release is starting

Description

Deployment of release 150 for DAM to US 1 environments.


Components

Digital Asset Management


Aprimo Location

US Production 1


Schedule

September 16, 2020 03:00 - September 16, 2020 07:00 EDT
September 16, 2020 07:00 - September 16, 2020 11:00 UTC



September 16, 2020 07:00 EDT
September 16, 2020 11:00 UTC
[Update] Release is complete

September 16, 2020 03:00 EDT
September 16, 2020 07:00 UTC
[Update] Release is starting

Description

Deployment of release 150 for DAM to EU environments.


Components

Digital Asset Management


Aprimo Location

EU Sandbox


Schedule

September 15, 2020 14:00 - September 15, 2020 17:00 EDT
September 15, 2020 18:00 - September 15, 2020 21:00 UTC



September 15, 2020 17:00 EDT
September 15, 2020 21:00 UTC
[Update] Release is complete

September 15, 2020 14:00 EDT
September 15, 2020 18:00 UTC
[Update] Release is starting

Description

Deployment of Productivity Management Release 126 to EU Production.


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

EU Production


Schedule

September 15, 2020 13:00 - September 15, 2020 17:00 EDT
September 15, 2020 17:00 - September 15, 2020 21:00 UTC



September 15, 2020 17:00 EDT
September 15, 2020 21:00 UTC
[Update] Deployment of Productivity Management Release 126 to EU Production has completed.

September 15, 2020 13:00 EDT
September 15, 2020 17:00 UTC
[Update] Deployment of Productivity Management Release 126 to EU Production has started.

Description

Deployment of release 150 for DAM to AU environments.


Components

Digital Asset Management


Aprimo Location

AU Sandbox, AU Production


Schedule

September 15, 2020 08:00 - September 15, 2020 11:00 EDT
September 15, 2020 12:00 - September 15, 2020 15:00 UTC



September 15, 2020 11:00 EDT
September 15, 2020 15:00 UTC
[Update] Release is complete

September 15, 2020 08:00 EDT
September 15, 2020 12:00 UTC
[Update] Release is starting

Description

Deployment of release 150 for DAM to US 1 environments.


Components

Digital Asset Management


Aprimo Location

US Sandbox


Schedule

September 15, 2020 03:00 - September 15, 2020 07:00 EDT
September 15, 2020 07:00 - September 15, 2020 11:00 UTC



September 15, 2020 07:00 EDT
September 15, 2020 11:00 UTC
[Update] Release is complete

September 15, 2020 03:00 EDT
September 15, 2020 07:00 UTC
[Update] Release is starting

Description

Deployment of Productivity Management Release 126 to US Production 1.


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

US Production 1


Schedule

September 14, 2020 20:00 - September 15, 2020 00:00 EDT
September 15, 2020 00:00 - September 15, 2020 04:00 UTC



September 15, 2020 00:00 EDT
September 15, 2020 04:00 UTC
[Update] Deployment of Productivity Management Release 126 to US Production 1 has completed.

September 14, 2020 20:00 EDT
September 15, 2020 00:00 UTC
[Update] Deployment of Productivity Management Release 126 to US Production 1 has started.

Description

Deployment of Productivity Management Release 126 to EU Sandbox.


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

EU Sandbox


Schedule

September 14, 2020 13:00 - September 14, 2020 17:00 EDT
September 14, 2020 17:00 - September 14, 2020 21:00 UTC



September 14, 2020 17:00 EDT
September 14, 2020 21:00 UTC
[Update] Deployment of Productivity Management Release 126 to EU Sandbox has completed.

September 14, 2020 13:00 EDT
September 14, 2020 17:00 UTC
[Update] Deployment of Productivity Management Release 126 to EU Sandbox has started.

Description

Deployment of Productivity Management Release 126 to AU Sandbox and AU Production.


Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign, Notifications, Report Distribution


Aprimo Location

AU Sandbox, AU Production


Schedule

September 14, 2020 09:30 - September 14, 2020 13:30 EDT
September 14, 2020 13:30 - September 14, 2020 17:30 UTC



September 14, 2020 13:30 EDT
September 14, 2020 17:30 UTC
[Update] Deployment of Productivity Management Release 126 to AU Sandbox and AU Production has completed.

September 14, 2020 09:30 EDT
September 14, 2020 13:30 UTC
[Update] Deployment of Productivity Management Release 126 to AU Sandbox and AU Production has started.

Description

Deployment of release 149 + Patch for DAM to US 1 environments. This patch includes a fix for DAM assets.


Components

Digital Asset Management


Aprimo Location

US Production 1


Schedule

September 14, 2020 03:00 - September 14, 2020 07:00 EDT
September 14, 2020 07:00 - September 14, 2020 11:00 UTC



September 14, 2020 07:00 EDT
September 14, 2020 11:00 UTC
[Update] Release + Patch is complete. This patch includes a fix for DAM assets.

September 14, 2020 03:00 EDT
September 14, 2020 07:00 UTC
[Update] Release + Patch is starting. This patch includes a fix for DAM assets.