Aprimo Status

Planned Maintenance In Progress

Locations

Aprimo Service DegradationOperational

Incident Status

Operational

Components

Digital Asset Management, Productivity, Spend, and Campaign

Aprimo Location

US Sandbox, AU Sandbox, US Production 1, US Production 2, AU Production

August 13, 2019 16:24 EDT
August 13, 2019 20:24 UTC

[Monitoring] Corrective action has been taken to return the impacted tiers to normal performance levels. Please check our status page for updates, or subscribe from our web page to get automatic updates.

August 13, 2019 15:35 EDT
August 13, 2019 19:35 UTC

[Investigating] Aprimo is investigating service degradation across multiple application tiers. Our team is engaged and actively working to identify and correct the issue. Please check our status page for updates, or subscribe from our web page to get automatic updates.

Azure CDN - Degraded PerformanceOperational

Incident Status

Operational

Components

Digital Asset Management

Aprimo Location

US Sandbox, US Production 1, US Production 2

August 9, 2019 17:09 EDT
August 9, 2019 21:09 UTC

[Monitoring] Aprimo continues to work with our vendor to obtain full RCA details.

August 9, 2019 11:06 EDT
August 9, 2019 15:06 UTC

[Monitoring] Aprimo teams have worked with our vendors to obtain details on causation for this issue and have identified that a recent routing update within the Akamai networks caused traffic disruptions in between Akamai and Microsoft. After these events were signaled, Akamai engineers have reverted the change. Additional RCA details to follow.

August 9, 2019 07:34 EDT
August 9, 2019 11:34 UTC

[Investigating] Performance to thumbnail and preview generation and file downloads remains at expected levels. Aprimo teams continue to work to define causation and long term prevention steps and will issue root cause analysis once completed. Please check our status page for updates, or subscribe from our web page to get automatic updates.

August 8, 2019 19:31 EDT
August 8, 2019 23:31 UTC

[Investigating] Aprimo teams have observed returned performance to thumbnail and preview generation and file downloads. Aprimo teams continue to work to define causation and long term prevention steps and will issue root cause analysis once completed. Please check our status page for updates, or subscribe from our web page to get automatic updates.

August 8, 2019 13:28 EDT
August 8, 2019 17:28 UTC

[Investigating] Aprimo DAM environments with Azure CDN enabled are currently experiencing degraded file download and thumbnail retrieval. Those currently identified as impacted are non-US end users interacting with US based environments. Aprimo teams are working with Microsoft to determine cause and remediation. Please check our status page for updates, or subscribe from our web page to get automatic updates.

Aprimo Degraded PerformanceOperational

Incident Status

Operational

Components

Workflow Service, Segmentation Service, Productivity, Spend, and Campaign

Aprimo Location

US Production 1, US Production 2

August 9, 2019 17:12 EDT
August 9, 2019 21:12 UTC

[Monitoring] Aprimo continues to work with our vendor to obtain full RCA details.

August 8, 2019 13:07 EDT
August 8, 2019 17:07 UTC

[Monitoring] Aprimo teams have identified and taken corrective actions to return application performance to expected levels. Root Cause Analysis is moving forward with our vendors and will be posted to Status.Aprimo.Com once available.

August 8, 2019 12:00 EDT
August 8, 2019 16:00 UTC

[Investigating] Aprimo environments are currently experiencing degraded page navigation performance which periodically results in a Timeout Event. At this time, Aprimo is also recognizing some Project initialization issues that may be related. Aprimo teams are engaged and actively working to address these symptoms. Please check our status page for updates, or subscribe from our web page to get automatic updates.

Deployment - Release 95 to EU EnvironmentsPlanned Maintenance

Description

Deployment of release 95 for DAM to EU environments.

Components

Digital Asset Management

Aprimo Location

EU Sandbox, EU Production

Schedule

August 13, 2019 14:00 - 17:00 EDT
August 13, 2019 18:00 - 21:00 UTC

August 13, 2019 15:30 EDT
August 13, 2019 19:30 UTC

[Update] Release 95 for DAM in the EU region has been paused. We will notify our subscribers once we are ready to resume.

August 13, 2019 14:00 EDT
August 13, 2019 18:00 UTC

[Update] Scheduled maintenance is starting.

Workflow Service